Customer Rights & Responsibilities

As a customer

As a customer of Life Essentials Water Service, you have the right to know how to get the best service from your water utility. We recognize the trust you place in us to provide high-quality, reliable drinking water. It is a responsibility that defines what we do as your local water company.

Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area.

Good water service goes beyond providing high-quality water. Whether we are starting up service, providing bill payment options, or helping you to understand your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed, 24 hours a day, 7 days a week.

If you have questions about your rights and responsibilities as a customer, please contact our Customer Service Center at757-356-6517. If your question is not resolved to your satisfaction, you have the right to contact the Virginia State Corporation Commission at 1-800-552-7945.

Virginia State Corporation Commission (Virginia SSC)

Tyler Building

1300 East Main Street

Richmond, Virginia 23219



Main: 1-804-371-9967

Complaints: 1-804-371-9677

In State Toll Free: 1-800-552-7945