Pay My Bill
Pay Online
Log into your online account:
- Make a one-time payment using your bank account. An ACH fee does apply.
- Make a one-time credit card payment. A credit card usage fee does apply.
- Schedule automatic payments to avoid late fees.
Transaction fees apply for all payment methods. Be sure to have your account number handy.
Pay By Phone
Pay with credit card:
Call 757-356-6517 to pay with Visa, MasterCard, Discover or your bank account (Electronic Check).
Be sure to have your 5 digit account number handy which can be found on your bill.
A 3.5% transaction fee applies.
Pay By Mail
Send payment along with payment stub to:
Life Essentials Utilities
PO Box 2128
Suffolk, Va 23432
No cash, staples or paper clips please.
Pay Through a Third Party
If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as a reminder, past-due and shut-off notices, to that third party. To add a third-party, contact our customer service center at 757-356-6517, Monday through Friday, 7 a.m. to 7 p.m.
The Low Income Household Water Assistance Program (LIHWAP) is a temporary federally funded program created to assist low-income households with water and wastewater bills. LIHWAP relief will be available to eligible Virginia residents from October 2022 until funds are depleted.
Application Period
- Open Now
Benefit Amount
- Variable, up to the amount of the past due water/wastewater debt, up to maximum $2,500.
Eligibility Requirements
- Gross household income below 150% of the federal poverty level.
- Live in Virginia
- Be a U.S. citizen or qualified alien.
- Have service disconnected or at risk of disconnection with the next 30 days.
How to Apply
- Online – virginialihwap.com
- Over the phone – 888-373-9908 between 7 AM and 7 PM Monday – Saturday
- Mail – complete the form and send to:
PO Box 2218
Richmond, VA 23218